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Shipping & Returnsclose
Shipping
Goods will be dispatched on regular working days, Monday to Fridays. Orders are shipped via UPS. When your order leaves our warehouse you will receive a tracking number via e-mail.
INTERNATIONAL SHIPPING TABLE
ASIA
15$ : 2 – 3 working days
OCEANIA, NORTH AMERICA
20$ - 30$ : 2 – 4 working days
EUROPE
25$ : 3 – 5 working days
CENTRAL AMERICA, SOUTH AMERICA AND AFRICA
30$ - 40$ : 3 – 5 working days
* IMPORTANT NOTES *
Please be aware that shipping fee DOES NOT include additional charges like import tax or customs duty. If you don't want to pay for the amount, you can return the goods. However, the refund will be processed in accordance with our usual return policy listed below.
We do not know duty-free limits for each country nor how much of those fees would be charged to you.
They are set by your government and regulations are different by country.
It is your responsibility and duty to be aware of the possible charges that may be due upon arrival at your shipping country.
For more information regarding the exact amount of charges and duty-free limits, please contact your local customs office or UPS.
Return Policy
If you are not satisfied with the goods, you can return them. Please send us a return request to our email mentioned below. It must be done within 14 days of original shipment date. We do not accept any return requests after 14 days of delivery. Shipping and handling is not refundable and all sale items are final purchase. We reserve the right to reject returns violating our Return Policy. Please follow the guidelines below.
- All returned items must be unworn, unwashed, complete with original tags.
- You are responsible for the return shipping costs unless a defective item is delivered to you.
- Please provide us with a tracking number for a returning package to our e-mail intl@thisisneverthat.com.
- Please mark outside of the package as 'RETURNED GOODS' to avoid any customs charges. We are not responsible for any return custom charges made.
- Please make sure that the returns form is enclosed with your goods.
How to return
- Fill out the returns form and enclose the completed returns form with your goods.
- Please return your goods to the address below.
"129, Holjak-ro, Wollong-myeon, Paju-si, Gyeonggi-do, Republic of Korea, 10947"
(International returns must be covered by the customer.
We suggest using your local postal service or a courier.
If returns are picked-up by us or buyer sends them as "bill-to-receiver", we will deduct the return shipping fee from the total refund amount.)
Exchanges
If you would like to exchange one item for another or a different size, you must return the original item first and then place a new order. You will be refunded for the original item in accordance with our usual return policy.
Refunds
Payments will be refunded back on to your Paypal account, allow up to 5 working days for processing upon receipt of your item and 4 working days for the refund to clear into your account. Please note the only the cost of the original item is refundable.
